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Managed IT services are becoming indispensable in business technology. Businesses of all sizes are turning to these telecommunications providers for services such as data backup and management, 24/7 system monitoring, and other IT solutions. If you’re vetting candidates for your company, here are a few items to keep in mind.

What to Consider When Choosing Managed IT Services

1. What Is Their Track Record?

managed IT servicesYou want to ensure a prospective telecommunications company has a solid background in your industry. Companies offering managed IT services should have an ample track record of client retention and satisfaction that is backed by extensive industry experience. Ask to see case studies and testimonials from past clients and check out their rating with the Better Business Bureau®.  

2. Do They Offer Around-the-Clock Monitoring?

Managed IT services are intended to keep your company’s digital presence safe. The ideal managed service provider or MSP will offer 24/7 data management that constantly monitors for threats before they become an issue. This should encompass everything from workstation monitoring and firewalls to network devices and routers.

3. When Can You Access Them?

Digital disaster doesn’t follow a 9-to-5 schedule. Along with around-the-clock monitoring, your IT support technician should be readily available at any hour of the day.

4. Do They Understand Your Industry?

From law offices to accounting firms, your MSP likely works within several different sectors. A knowledgeable company will understand your specific industry and provide recommendations to smooth operations. This includes ways to improve workflow, data backup practices to incorporate into employee training, and cloud services that boost communication.

 

Let Concord Technology Group increase your company’s performance and workflow. This managed IT services company has served businesses of all sizes since 2008. Based out of Lake County, OH, they offer data backup, cloud services, and other IT solutions. Learn more about IT service management online or by calling (440) 210-3200 today.

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